Total Quality Management Practice Test 9

1. % rejects and % scrap are important determinants in the ‘production’ functional element while measuring the performance of an organization.

2. Which country gives The Deming Prize?

3. Which of the following is not an advantage of implementing a quality system that conforms to ISO standards?

4. Which of the following is not a determinant of the ‘customer’ functional element while measuring the performance of an organization?

5. Which ISO standard provides guidance to achieve sustained success and the continuous improvement of an organization?

6. Which ISO 14000 series standard refers to the guidelines on Environmental Performance Evaluation?

7. Which of the following is not a determinant of the ‘administration’ functional element while measuring the performance of an organization?

8. Which organization gives the Rajiv Gandhi National Quality Award?

9. Which of the following is not an indicator of ‘quality’ in a typical strategic measurement system?

10. Manufacturing cycle effectiveness is equal to ______