Total Quality Management Practice Test 2

1. Quality cost per unit of production is called _______

2. Who among the following is not a hidden customer?

3. The product quality after using TQM philosophy _______

4. According to Deming’s 14 points, the barrier to the pride of workmanship should be ______

5. Which of the following is not a key element of a Mission Statement?

6. Which of the following does not belong to ‘Seven Deadly Diseases of Management’?

7. Quality improvement, Quality education, and Quality performance reporting fall under the category of _______

8. Costs associated with improving quality or cost of conformance is called _______

9. Which of the following does not belong to ‘Seven Deadly Diseases of Management’?

10. The customer needs that keep a company in the market are called ___________