Total Quality Management Mock Test 4

1. ‘To determine the quality objectives and the critical factors’ is a part of which phase of PDCA cycle?

2. Which of the following is not an aspect of Kaizen philosophy?

3. Who gave the classification of five types of quality problems?

4. What is the English equivalent of the Japanese word ‘Seiso’?

5. When a structured system having standardized inputs, processes, and outputs is performing unacceptably from the customer’s point of view, then we have _________

6. Recognition is also a way in which a company shows its appreciation for better performance.

7. According to Juran’s Trilogy diagram, errors made in the quality control process give rise to ________

8. In which of the following quality improvement strategy, the customer’s faulty product is either replaced or repaired as a temporary or short-term measure?

9. The process of checking the actual performance with the standard performance is associated with __________

10. What is the English equivalent of the Japanese word ‘Seiton’?