Total Quality Management Practice Test 4

1. Recognition is also a way in which a company shows its appreciation for better performance.

2. The quality improvement strategy that aims at fixing the things so that they can perform their designed functions is called _______

3. What is the English equivalent of the Japanese word ‘Seiso’?

4. Juran’s Trilogy diagram is a plot between ______ and _______

5. Measuring actual performance and comparing actual performance with standards is one of the techniques of performance appraisal in an organization.

6. Which of the following from the 5S technique means ‘to separate out all unnecessary things and eliminate them’?

7. Implementing refinement strategy improves efficiency and effectiveness.

8. 5S is defined as a housekeeping technique used to establish and maintain a productive and quality environment in an organization.

9. Chronic waste requires improvement process.

10. The process of identifying the scope for process improvement is associated with ________