Total Quality Management Mock Test 2

10%

Question 1 of 10

1. Which of the following is not a contribution made by Deming?

Deming’s 14 points

Taguchi Loss Function

Deming Cycle

System of Profound Knowledge

Question 1 of 10

Question 2 of 10

2. According to Deming’s 14 points, the barrier to the pride of workmanship should be ______

Promoted

Established

Removed

Encouraged

Question 2 of 10

Question 3 of 10

3. Which of the following is not a tangible benefit of following TQM?

Increased profitability

Increased market and customers

Increase in quality costs

Improved productivity

Question 3 of 10

Question 4 of 10

4. Which of the following cannot be considered as a technique to gather information about customer needs?

Waiting for customer to come and tell about their needs

Tracking customer complaints

Customer meetings

Government or Independent Laboratory Data

Question 4 of 10

Question 5 of 10

5. Quality improvement, Quality education, and Quality performance reporting fall under the category of _______

Appraisal Costs

Prevention Costs

External Failure Costs

Internal Failure Costs

Question 5 of 10

Question 6 of 10

6. According to Deming’s 14 points, which of the following is the meaning of ‘Cease dependence on inspection to achieve quality’?

Inspection is independent

Inspection is not good for the product

Eliminate the need for inspection on a mass basis

Inspection cannot bring quality in products

Question 6 of 10

Question 7 of 10

7. According to Crosby’s Quality Vaccine, ‘Integrity’ refers to the need for treating quality seriously throughout the whole business organization from top to bottom. The future of the company will be judged on the performance on quality.

True

False

Question 7 of 10

Question 8 of 10

8. Which of the following does not belong to ‘Seven Deadly Diseases of Management’?

Reliance on performance appraisals and profits

Lack of constancy of purpose

Emphasis on short term profits

Immobility of top management

Question 8 of 10

Question 9 of 10

9. Which of the following does not belong to Deming’s 14 points on route to quality?

Create constancy of purpose towards improvement of product and services

Cease dependence on inspection to achieve quality

Start the practice of awarding business on the basis of price tag

Adopt the new philosophy

Question 9 of 10

Question 10 of 10

10. ‘Communicate results’ is a statement from Juran’s ten steps to quality improvement. Which of the following is the odd one out with respect to it?

The feedback that has been given to the manager of the company

Provide training

The steps that have been taken to improve quality

Lessons learned

Question 10 of 10