Professional Communication Mock Test 6

Question 1 of 20

1. Which of these is not considered in a telephonic conversation?

The emotional content of the communication

The volume of the speaker

Body language

The tone of the speaker

Question 1 of 20

Question 2 of 20

2. Which of these should be kept in mind while receiving a call?

You can be rude to a person if it’s a wrong connection.

Be rude, if the caller is rude.

A message can be noted in hints

If the information is not readily available, take his phone number and call back.

Question 2 of 20

Question 3 of 20

3. While making a call, have all relevant information ready before hand.

True

False

Question 3 of 20

Question 4 of 20

4. Which of these proposals are academic in nature?

Personal proposals

Research proposals

Business proposals

Musical proposals

Question 4 of 20

Question 5 of 20

5. There is a barrier to communication when words are uttered in a ______ sense.

negative

good

positive

polite

Question 5 of 20

Question 6 of 20

6. Which of these is not a level of language?

Informal writing

Formal writing

Formal speaking

Substandard language

Question 6 of 20

Question 7 of 20

7. Which of these is not an objective of proposal?

To construct buildings

To conduct research

To install telecommunications

To demolish new structures

Question 7 of 20

Question 8 of 20

8. Which of these is mentioned in a tender?

Signature

Address of the tenderer

Notice number

Courteous leave-taking

Question 8 of 20

Question 9 of 20

9. While placing an order, the quantity of the goods must be stated.

True

False

Question 9 of 20

Question 10 of 20

10. Where is the date mentioned in the letter of adjustment?

With name of the company writing the letter

With the name of the company which placed the complaint

After the main body of the letter

After the leave-taking

Question 10 of 20

Question 11 of 20

11. Main features of the proposal are outlined in an abstract form.

True

False

Question 11 of 20

Question 12 of 20

12. Where is the name of the company which is invited mentioned?

Top right corner

Bottom left corner

Bottom right corner

Top left corner

Question 12 of 20

Question 13 of 20

13. When should the discussion in a conversation stop?

When it is boring

When it turns into an argument

When a third person joins in

When one person doesn’t like the other

Question 13 of 20

Question 14 of 20

14. Which of these should be avoided in a conversation?

Discussion

Hogging

Disagreement

Compassion

Question 14 of 20

Question 15 of 20

15. An instruction must be followed by ____

sign

action

written reply

spoken reply

Question 15 of 20

Question 16 of 20

16. Which of these is not an element of non- verbal communication?

Name of the speaker

Eye contact

Posture

Personal appearance

Question 16 of 20

Question 17 of 20

17. Communicare is a _____ word.

Latin

Indian

German

French

Question 17 of 20

Question 18 of 20

18. An average length of sentence in a paragraph should be _____

5 to 10 words

25 to 30 words

15 to 20 words

2 to 5 words

Question 18 of 20

Question 19 of 20

19. Where is the name of the company placing the order mentioned?

Top right corner

Top left corner

Bottom right corner

Bottom left corner

Question 19 of 20

Question 20 of 20

20. Orders for goods are placed on a seller after his quotation is accepted.

False

True

Question 20 of 20

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